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# Conversations and tasks

Users interact with agents through conversations for business Q&A, content processing, and task execution. What an agent can do depends on its configured knowledge bases, skills, and tools.

## Ways to use an agent

| Usage | Description |
|---|---|
| Q&A | Ask the agent a question to get information, an explanation, or a recommendation |
| Task | Submit a clear objective for the agent to process and return a result |
| Ongoing conversation | Ask follow-up questions, provide more information, or adjust requirements based on an existing result |

- With a knowledge base, an agent can answer questions using business materials.
- With skills, an agent can follow defined methods for specialized tasks.
- With tools, an agent can query external platforms or perform actions.

Because agents have different knowledge bases, skills, and tools, they are suited to different tasks.

## Use an agent

1. Open the **Agents** page.
2. Select the agent to use.
3. Start a new conversation.
4. Enter a question or task request.
5. Upload relevant files as needed.
6. Send the request and wait for the agent to process it.

When submitting a task, describe the objective, the content to process, and the expected result format.

## Process a task

After receiving a task, the agent selects relevant knowledge bases, skills, or tools based on the task. During processing, you can:

- Provide information requested by the agent.
- Confirm actions that require user authorization.
- View the agent's response.
- View and download files generated by the agent.
- Ask for changes in the current conversation.

You can stop the current task if you do not want it to continue. Stopping a task does not undo external actions that have already completed.

## Continue a conversation

You can continue asking questions, add information, or revise task requirements in the current conversation. You can also start a new conversation for another task. Conversation history lets you review previous questions, tasks, and results.