Knowledge bases

Knowledge bases store business information for retrieval over time. Open Resource Center → Knowledge Bases, create a library, process its material, then bind it to an agent and validate answers.

• Knowledge bases and conversation attachments

• Create a knowledge base and import material

• Manage files and structured tables

• File information, tags, and validity dates

• Manage knowledge chunks

• Configure semantics and standard Q&A

• Bind and validate knowledge-based answers

Last updated on Sep 15, 2026