Manage knowledge chunks

Chunks are retrievable units produced by document processing. Inspect them when the original is correct but retrieved content lacks context or contains unrelated text.

Find a chunk

Open the chunks area in the file preview. Search for a keyword and use the available sorting controls. The list displays information such as character counts and retrieval counts, helping identify unusually short, long, or frequently retrieved passages. Automatically generated and manually added chunks can be reviewed in the same area.

Retrieval counts describe usage, not correctness. Compare chunks with the original and actual answers.

Create a chunk

  1. Select Create chunk.

  2. Enter a complete, independently understandable passage, preserving the business object, key conditions, and scope.

  3. Submit and check the chunk count and saved text.

  4. Ask a corresponding question through an agent bound to this knowledge base and verify retrieval.

For example, a fictional test passage could read: “The Bluestone guide is this team’s document-review procedure. Its internal identifier is QS-0908.” Include the explanation as well as the identifier.

Edit, enable, disable, or delete

Action

When to use it

Verification

Edit

Correct recognition errors or restore necessary context

Check saved text and ask again

Disable or enable

Temporarily change whether a passage participates in use

Check status and test the target question

Delete

Remove incorrect or unwanted material

Verify the target passage and inspect the list afterward

Keep manual changes grounded in reliable sources. For substantial business-rule changes, update the original too so its preview and maintained chunks do not contradict each other.

Last updated on