Knowledge bases and conversation attachments¶
A knowledge base holds information that a team uses over time and makes it available for retrieval when an agent answers questions. Conversation attachments support the current task, such as a one-time summary, comparison, or extraction.
Need |
Use |
|---|---|
Compare two documents once |
Attachments in a new conversation |
Repeatedly answer questions about a product manual |
A knowledge base bound to an agent |
Share policies across several agents |
Material maintained in Resource Center and bound to each agent |
Analyze business tables with defined metrics |
Structured imports and NL2SQL semantics |
Add business interpretation or approved answers to document Q&A |
RAG business rules or standard Q&A |
From source material to an answer¶
Create the knowledge base → import material → wait for file processing → inspect originals and chunks → bind the agent → ask questions and verify sources.
A knowledge base can show Ready while individual files are still processing. A file appearing in the list does not mean parsing and indexing have finished. Check each target file before validating answers.
Next: Create a knowledge base.