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Unsubscribe instructions

The "Unsubscribe" operation is only for prepaid (year and monthly) instances. If your business adjustments no longer require the use of annual monthly instances, you can apply for the instance to be unsubscribed. Before unsubscribe, please fully understand the unsubscribe instructions, and the MOC will refund the corresponding money based on the unsubscribe rules. For postpaid (pay per quantity) instances, no unsubscribe is involved. You can stop billing directly by aborting the instance on the instance management platform.

Unsubscribe Rules

For standard examples of annual monthly packages, users can unsubscribe at any time. After the instance is unsubscribed, the data will be saved for 7 days and will be automatically deleted after 7 days. The instance can be restored through renewal within 7 days in the termination instance list.

According to our refund policy, we will give priority to deducting the cash portion of the amount when you unsubscribe from the instance and we will refund the unused cash to your account. If you use a voucher in your transaction, the voucher will not be refunded. For example, if a customer uses a voucher with a denomination of RMB 100 in the transaction and actually deducts RMB 50, if an instance unsubscribe is made, the voucher balance will not be refunded and will not be converted into cash. This means that the voucher is deemed invalid once it is used for payment and has no cash value when refunded. Therefore, when you use a voucher to make payments, please fully consider its value and understand the relevant terms in the event of an unsubscribe.

Calculate the amount of cancellation

Regarding the calculation of the cancellation amount, we use the following two situations to deal with it:

  • Instant cash payment amount > Consumption amount: Unsubscription amount = Instant cash payment amount - After the consumption amount

  • Instant cash payment amount <= Consumption amount (i.e., voucher deduction): Unsubscription amount = 0

For the amount consumed, we use the following formula to calculate it:

Consumed amount = (Number of used years * 12 * Monthly unit price * Discount for use years + Monthly unit price * Monthly unit price * Discount for use months + Days used * Daily unit price) * Supplementary factor

  • Number of years used: 0 for less than one year.
  • Monthly unit price = Current configuration monthly price
  • Used months: months less than one year, less than one month is 0.
  • Number of days used: less than one month, if the usage time is less than one day, it is also calculated as the whole day.
  • Daily unit price = Current configuration monthly price / 30
  • Supplement coefficient
    • Used duration < 30 days, supplement coefficient = 1.5
    • Used duration >= 30 days, supplement coefficient = 1

Assuming the annual discount is 0.51 and the monthly discount is 0.7, if 1 year, 1 month and 3 days have been used, then:

Consumed amount = (1 * 12 * Monthly unit price*0.51 + 3* Monthly unit price* 1 *0.7 + 3* Daily unit price) * 1